The Downside of ‘Fight for $15:’ Wendy’s to Take Orders with Google-Powered AI Chatbot
Fast-food giant Wendy’s is set to automate its drive-through service by employing an AI chatbot powered by Google, replacing human employees who normally take orders. One Wendy’s executive gave the chatbot high ratings, saying, “It’s at least as good as our best customer service representative, and it’s probably on average better.”