Food Stamp Debit Cards Not Working in Many States

(AP) Food stamp debit cards not working in many states
By The Associated Press
People in Ohio, Michigan and 15 other states found themselves unable to use their food stamp debit-style cards on Saturday, after a routine check by vendor Xerox Corp. resulted in a system failure.

The electronic benefits system experienced a temporary shutdown during a routine test of Xerox back-up systems, company spokeswoman Jennifer Wasmer said Saturday.


U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage is not related to the government shutdown.

Shoppers left carts of groceries behind at a packed Market Basket grocery store in Biddeford, Maine, because they couldn’t get their benefits, said fellow shopper Barbara Colman, of Saco, Maine. The manager put up a sign saying the EBT system was not in use. Colman, who receives the benefits, called an 800 telephone line for the program and it said the system was down due to maintenance, she said.


Colman said the store manager promised her that he would honor the day’s store flyer discounts next week.

Ohio’s cash and food assistance card payment systems went down at 11 a.m., said Benjamin Johnson, a spokesman for the Ohio Department of Job and Family Services. Ohio’s cash system has been fixed, but he said that its electronic benefits transfer card system is still down. Johnson said Xerox is notifying retailers to revert to the manual system, meaning customers can spend up to $50 until the system is back online. Recipients of the state’s supplemental nutrition assistance program, or SNAP, should call the 800 number on the back of their card, and Xerox will guide them through the purchase process.

Illinois residents began reporting problems with their cards _ known as LINK in that state _ on Saturday morning, said Januari Smith, spokeswoman for the Illinois Department of Human Services.

Smith said that typically when the cards aren’t working retailers can call a backup phone number to find out how much money customers have available in their account. But that information also was unavailable because of the outage, so customers weren’t able to use their cards.


In Clarksdale, Miss. _ one of the poorest parts of one of the poorest states in the nation _ cashier Eliza Shook said dozens of customers at Corner Grocery had to put back groceries when the cards failed Saturday because they couldn’t afford to pay for the food. After several hours, she put a sign on the front door to tell people about the problem.


Mississippi Department of Human Services director Rickey Berry confirmed that Xerox, the state’s EBT vendor, had computer problems. He said he had been told by midafternoon that the problems were being fixed.


Sheree Powell, a spokeswoman for the Oklahoma Department of Human Services, started receiving calls around 11:30 a.m. about problems with the state’s card systems. More than 600,000 Oklahomans receive SNAP benefits, and money is dispersed to the cards on the first, fifth and 10th days of every month, so the disruption came at what is typically a high-use time for the cards.

Oklahoma also runs a separate debit card system for other state benefits like unemployment payments. Those cards can be used at ATMs to withdraw cash. Powell said Xerox administers both the EBT and debit card systems, and they both were down initially.

Like Ohio’s Johnson, Powell said that Oklahoma’s cash debit card system has since been restored, but the EBT cards for the SNAP program were still down. Powell said Oklahoma’s Xerox representative told them that the problems stemmed from a power failure at a data center, and power had been restored quickly.


Powell said that some grocery store cashiers had been speculating that the federal government’s shutdown caused the problem, but state officials have been assured that that is not the case.


David Akerly, a spokesman for Michigan’s Department of Human Services, also confirmed that residents in his state have reported problems using their cards.

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Associated Press writers Lisa Rathke contributed from Montpelier, Vt., Dan Sewell from Cincinnati, Tom Murphy from Indianapolis, Sara Burnett from Chicago, Emily Wagster from Jackson, Miss., and Mary Clare Jalonick from Washington, D.C.