HHS Document Reveals Scope of Obamacare Rollout Disaster

Type “Obamacare rollout disaster” into the Google search engine, and you get approximately 290,000 results, most of them dating back to the days immediately following the catastrophic October 2013 launch of Healthcare.gov. 

Significantly, however, the most recent results focus on the Judicial Watch release on May 19, 2014. That’s the date Judicial Watch released a 106-page document we obtained on May 1 from the U.S. Department of Health and Human Services (HHS) that reveals the shocking details of the rollout disaster. 

Though the Obama administration tried to cover up the full extent of the website failure in the days following its launch, the lengthy HHS document tells a tale of complete collapse. It was forced out of this secretive administration by our November 25, 2013, Freedom of Information Act (FOIA) lawsuit. Judicial Watch filed suit after HHS refused to respond to our October 7, 2013, FOIA request seeking the following information: 

Any and all records concerning, regarding, or related to the number of individuals that purchased health insurance through Healthcare.gov between October 1, 2013, and October 4, 2013. 

A simple request – that was stonewalled for over six months. Now we know why. This document shows that, on its first full day of operation, October 1, 2013, Obamacare’s Healthcare.gov received only one enrollment! That’s one – out of 334 million Americans. On the second day, 48% of registrations failed to process. 

The Affordable Health Care Act website immediately encountered massive problems typical of those reported by the Chicago Tribune: “Consumers seeking more information on their new options under the Affordable Care Act were met with long delays, error messages and a largely non-working federal insurance exchange and call center Tuesday morning.” Late-night comedian Jay Leno joked that Americans were getting carpal tunnel syndrome trying to get through to register. 

Pressed for an explanation in a conference call with reporters on Obamacare’s opening day, Marilyn Tavenner, head of the HHS Centers for Medicare and Medicaid Services, refused to disclose the number of people who had purchased insurance through the site saying, “We have just decided not to release that yet.”

The full extent of the failure, however, is reflected in the details provided by the Judicial Watch FOIA document revelations. They include: 

• On October 1, there were 43,208 accounts created and 1 enrollment.

• As of October 31, 2013, there were 1,319,425 accounts created nationwide – but only 30,512 actual enrollments in Obamacare.

• On October 1, 2013, at the end of the first day (4:30), the Senior Advisor at Center for Consumer Information and Insurance Oversight, Centers for Medicare and Medicaid Services, Brigid M. Russell, sent out an email to her staff with a subject line celebrating “2 enrollments!” The body copy of the email read: “We have our second official FFM enrollment! The first two Form 834s sent out are to: 1) CareSource in Ohio, 2) BCBS of North Carolina.

• Official figures contained in the HHS report provide conflicting figures as to the number of enrollments. FFM [Federally Facilitated Marketplace] statistics show 23,259 cumulative to-date applications submitted as of 10/2/13 and 286 completed plan selections. Earlier numbers show 356 enrollments created as of 7pm on 10/2/13 that were completed with Form 834s sent.

• An October 2, 2013, email from HHS Special Assistant Marianne Bowen indicated serious problems with congressional enrollments: “The Congressional issue (68 attempts for Direct enrollment) was an issue stemming from incomplete applications being sent through (started, not finished, sent anyway) and the way the issuers are assigning unique numbers. Turns out there were only 4 complete Direct Enrollment applications that went through, the other 64 were not complete.” [The U.S. Congress has approximately 24,000 professional staffers.]

On October 2, 2013, the Obamacare website had 70 million page views but only 5 million were unique visitors, and 48% of registrations failed. The large number of page views may have been the result of visitors repeatedly hitting the “refresh” button due to long waiting times.

Judicial Watch was able to get information through FOIA that no one else had gotten – in this case, the specifics about the unmitigated failure of Healthcare.gov. The Obama administration tried to cover this up and Congress failed to follow through. Imagine what would have happened to Obamacare if the American people knew that only one person was able to enroll on its first day? And imagine what will happen when the full truth is finally revealed about what other Obamacare failures President Obama is hiding.

Even after it became clear that the Healthcare.gov website had failed to perform, the Obama administration continued putting out bogus figures touting its success. On April 17, Obama boasted that eight million people had signed up for health insurance on Healthcare.gov. But, that figure appears to have been massively over-inflated. According to testimony in May by the America’s Health Insurance Plans association before the House Commerce Committee Subcommittee on Oversight, “Because of the challenges that surfaced with the launch of the Exchanges in October 2013, some consumers were advised to create a new account and enroll again. As a result, insurers have many duplicate enrollments in their system for which they never received any payment.”

In addition to our FOIA lawsuit to obtain rollout enrollment figures, on March 27, 2014, we filed a FOIA lawsuit against the HHS for records regarding the testing and oversight of the Obama administration’s error-filled “834” reporting forms. Form 834 is an electronic file sent from HealthCare.gov to an insurance company after a consumer picks a health care coverage plan. An inaccurate 834 form may result in consumers either not having coverage, or being turned down for payment claims. It has been estimated that as many as 33 percent of the 834 forms for enrollees in the federal health care website may have been inaccurate, incomplete, or missing altogether.